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A Guest Relations Officer is expected to be a people oriented type of person. He has to have great interpersonal skills, a very good listener and can communicate well. An expert in customer service is required for this position as he is the first and the last person a guest talks to during the hotel lodging. This job demands the Guest Relations.
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Untuk GRO wanita, gunakanlah perhiasan yang simple dan tidak berlebihan, Tetap simple, elegan dan professional. Begitupun juga untuk GRO pria, pastikan semuanya rapi dan merepresentasikan dari kualitas hotel tersebut.. Jobdesk Guest Relation Officer . Guest Relation Officer harus selalu berada di lobby dalam keadaan siap untuk menyapa.
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Provide information about amenities, area and venues and promote services. Anticipate guest needs and build rapport with customers. Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed. Record information in the logbook daily.
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Kualifikasi Hrd & Ga. Berusia maksimal 30 tahun. Pendidikan terakhir minimal S1 dengan IPK minimal 3.00. Memiliki pengalaman dalam bidang HRD & GA minimal 2 tahun. Mahir berbicara bahasa Inggris akan lebih diutamakan. Paham mengenai Undang-Undang Ketenagakerjaan akan mendapat poin lebih. Mampu mengoperasikan komputer dengan baik ( minimal.
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Syarat menjadi Guest Relation Officer (GRO) adalah sebagai berikut: Penampilan rapi, memakai seragam dan identitas perusahaan, simpel tetapi elegan. Menjaga tetap wangi, baik tubuh, pakaian bahkan nafas dan mulut sekali pun. Memiliki sifat atau karakter seperti empati, responsif atau cekatan, percaya diri, sopan dan ramah.
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Seorang GRO juga harus selalu. menjaga sikap ramah tamah dan etika dalam menyambut tamu, selain itu. GRO juga mempromosikan seluruh fasilitas hotel dan mengetahui area. sekitar jika suatu saat tamu menanyakan arah, GRO harus menghafal dan mengenali tempat tempat terbaik untuk. berwisata, berbelanja dan wisata kuliner.
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A Guest Relation Officer listens to and manages all customer complaints and concerns. They might keep a log of these complaints and resolutions. They might communicate with guests in-person or via phone or email. A Guest Relation Officer must also follow-up to ensure that each complaint has been resolved to the customer's satisfaction.
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Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and, if necessary, escalate to the Guest Relations Manager. Log information in the logbook on a daily basis. Assure that health and quality standards are met.
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Definisi Guest Relation Officer. Disadur dari Jobhero, guest relation officer adalah salah satu karyawan hotel yang memiliki spesialisasi dalam menjaga hubungan dengan tamu yang datang.. G uest relation officer atau yang disingkat dengan GRO adalah salah satu jabatan di front office yang berperan sebagai perantara antara tamu terutama tamu V.I.P dengan pihak hotel, dikutip dari Sekolah Tinggi.
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Overview of Job Desk Meaning. A job desk is an essential tool for employers and job seekers alike. It is the one document that defines job role responsibilities, duties, and expectations in the clearest, most accurate way possible. It is the point of reference for everyone involved in the job and can drastically improve recruitment outcomes.
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Build a long term association with the clients. Help clients with various tasks like arranging transport, providing supplies, etc. Address grievances issues and inform Guest Relations Manager as and when required. Record all necessary data and information in the designated registers everyday. Comply with health and safety standards (OSHS).